Frequently Asked Questions

Claims open: 9:00am (AEDT) on 27th October 2025. Claims close: 11.59pm (AEDT) on 23rd November 2025 or once all 2,000 gifts available are exhausted.

Australian residents (excl NT) who are aged 18 and over. Thirsty Camel stores in VIC and WA are excluded from this promotion.

To submit your vote during the competition period you must:

1. Visit https://www.makethehardchoice/vote and vote for either Lemon OR Orange as your favourite Hard Rated flavour and enter your first name, last name, email address and state.
2. Upon completing the vote step, you will receive an eDM with a unique code and steps to make your claim.

To submit your claim during the competition period you must:

1. Purchase any Hard Rated 10-pack from the below: 
   • Cellarbrations
   • IGA Liquor
   • Bottle-O
   • Thirsty Camel in store (excluding WA and VIC)
   • Online (excluding IGA Liquor) 
2. Visit https://www.makethehardchoice/claim via the promotional eDM 
3. Fully complete and submit the online claim form with your personal information as requested with your unique code provided via eDM and upload a scanned copy or photo of your receipt for the qualifying transaction.

Proof of Purchase: The claimant must retain proof of purchase. The proof of purchase required is a copied receipt for the qualifying transaction.

• Cellarbrations
• The Bottle-O
• IGA Liquor
• Thirsty Camel (ex WA and VIC)

A $20 Digital Prepaid Mastercard®.

2,000 x $20 cashbacks are available to be claimed. To see how many $20 cashbacks are available to redeem prior to entry, view the live tracker at https://makethehardchoice.com.au/results.

If your claim is successful you will receive a confirmation email with details on how to activate your $20 Digital Prepaid Mastercard®. Once activated your Digital Prepaid Mastercard® will then be sent to you via SMS. If your claim is deemed invalid, we will also email you to let you know why it was not valid.

You will need to activate your $20 Digital Prepaid Mastercard® within 2 months from the date of issue and then have 12 months to spend it from the date of activation.

Only one (1) eligible claim per person will be accepted during the promotional period.

You can submit any enquiries relating to this promotion via our Contact Us form https://www.makethehardchoice.com.au/contact and we will endeavour to respond within 5 business days.

1. You’ll be issued a Digital Pays-enabled Mastercard via SMS. The SMS will include an activation code and a unique link. You must activate your card by the date listed in the SMS.
2. Click on the link in the SMS, click ‘Redeem Now,’ and follow the prompts to enter your mobile number and activation code from the SMS.
3. You’re ready to add it to your device wallet for in-store purchases, as well as online.

To read the full digital Vault Pays-Enabled Prepaid Mastercard Terms and Conditions, go to https://www.vaultps.com.au/terms.

The Card is a Mastercard prepaid card that can be used for purchasing goods and services where the Card is accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions). The Card cannot be used as a credit card and cannot be linked to any deposit account. Some merchants may not accept the card. Once issued to you, the Card must be activated by using an activation code, within 2 months from the date of issue to be valid. You will be supplied with an activation code.

If you have a query about the Card, you should initially contact Vault at any of the following: Phone: (03) 9000 0012 (9am – 5pm), Monday to Friday (Sydney time) Email: info@vaultpaymentsolutions.com.au